Open the Policy Before Account Access
We collect the details needed to create and protect your account, such as your contact details, phone verification result, login events and selected device signals. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may receive payment status and reference data
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needed to match the transaction, while the payment provider handles its own records. We use this data to provide account access, detect unusual activity, answer requests and keep required records. Wallet data is not used as a reason to contact you about unrelated matters. Access and
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eligibility depends on local law. If a request concerns a BCA, BRI, Mandiri or BNI transfer, include the reference shown in your account so we can locate the correct record.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.